Dear Sir,
Please find the below case history. There is a manufacturing defect in Gilma Gas Stove. This gas stove can brust into pieces which can cost life to the users. Even after so many reminders to the concerned authorities of Stove Craft and Gilma they didn't bother to respond. Kindly go through the case history and take appropriate actions aginst Stove Kraft Pvt. Ltd. and Gilma. Manufacturing of Gilma Glass Gas Stove should be stoped in the interest of the users.
Regards:
Gaurav Kumar
State Head - Karnataka
Bajaj Allianz Life Ins. Co. Ltd.
Contact Number- [protected]
-----Original Message-----
From: Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN
Sent: Monday, January 03, 2011 6:01 PM
To: hiremath; Keshava Murthy
Cc: Gopakumar; pigeon.[protected]@stovekraft.com; ranganath si r
Subject: RE: Defective Gas Stove
Dear Mr. Keshava Murthy,
Even after 5 days my problem has not been resolved. One person from Gilma has came today and seen broken stove and told that this stove was not sold by his showroom. As i informed in my previous mail that i dont have any additional gas stove, so because of delay in service I purchased new gas stove. Now I am forced to file a complaint in consumer court against manufacturing defect of gilma glass stove. Gilma should immediately stop manufacturing and selling such type of defective gas stoves which can cost to the consumers life.
Please provide mail id of top management of Gilma. I would like to inform them about the poor service and manufacturing defect before fileing the case with consumer court.
Regards
Gaurav Kumar
State Head - Karnataka
Bajaj Allianz Life Ins. Co. Ltd.
Contact Number- [protected]
-----Original Message-----
From: Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN
Sent: 30/12/2010, 4:51 pm
To: hiremath; Keshava Murthy
Cc: Gopakumar; pigeon.[protected]@stovekraft.com; ranganath sir
Subject: RE: Defective Gas Stove
Dear Mr. Keshava Murthy,
Please find the case history which I had informed just after incident.
-----Original Message-----
From: Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN
Sent: Wednesday, December 29, 2010 9:37 PM
To: [protected]@stovekraft.com
Subject: Defective Gas Stove
Dear Stovekraft Pvt Ltd.
I had purchased a Gilma Gas Stove ( GST3B Cooking Hob) on 03 Jan 2010. Today while cooking, suddenly gas stove has broken down in pieces with blast. Luckily nothing has happened to my wife because she was at 2 meter distance from the stove. Please look into it seriously and rectify the kind of defects which can cost to life. Please do immediate replacement as we don't have any other gas stove in our house. I am expecting fast and timely response.
Regards
Gaurav Kumar
State Head - Karnataka
Bajaj Allianz Life Ins Co. Ltd.
Contact Number- [protected]
-----Original Message-----
From: hiremath [mailto:[protected]@stovekraft.com]
Sent: Thursday, December 30, 2010 4:21 PM
To: Keshava Murthy
Cc: Gopakumar; pigeon.[protected]@stovekraft.com; Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN; ranganath sir
Subject: Re: Defective Gas Stove
Dear Mr.Keshavmurthy,
Kindly arrange to attend and solve this customer problem at an earliest.
With regards
G.B.Hiremath
Service Head
Stovekraft pvt Ltd,
Harohalli,Bangalore.
Ph:[protected] /111
Mobile: +[protected]
email: [protected]@stovekraft.com
----- Original Message -----
From: "Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN"
<Gaurav.[protected]@bajajallianz.co.in>
To: "hiremath" <[protected]@stovekraft.com>
Cc: "Gopakumar" <[protected]@stovekraft.com>; <pigeon.[protected]@stovekraft.com>
Sent: Thursday, December 30, 2010 1:45 PM
Subject: RE: Defective Gas Stove
Dear Hiremath,
Thanks for your reply. But complaint is for Gilma stove not for Pigeon.
I am looking for the replacement of Gilma glass stove base with metal base.
I have gone through the history of complaint about Gilma glass solve.
Similar kind of complaint has been made by several customers which is even filed with consumer court. Such type of manufacturing defect can cause sever injury to the users, which should be immediately rectified in the intrest o[censored]sers safety. Hope complaint should be solved on priority with right solution.
Regards
Gaurav Kumar
State Head - Karnataka
Bajaj Allianz Life Ins. Co. Ltd.
Contact Number- [protected]
-----Original Message-----
From: hiremath
Sent: 30/12/2010, 1:20 pm
To: Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN
Cc: Gopakumar; pigeon.[protected]@stovekraft.com
Subject: Re: Defective Gas Stove
Dear Sir,
Thank you for purchasing the pigeon product, we are very sorry for the inconvineance caused.
We have service centre in Jayanagar,Bangalore, and the contact detail are as follows.
You will receive the call from our sevice centre,we have already imformed our service personnel to call you and find the problem along with residence address.
Thanks & Regards
Name: Mr. Panchakshari
No :[protected]
2665 0197
Thanks & Regards
G.B.Hiremath
Service Head
Stovekraft pvt Ltd,
Harohalli,Bangalore.
Ph:[protected] /111
Mobile: +[protected]
email: [protected]@stovekraft.com
----- Original Message -----
From: "Gopakumar" <[protected]@stovekraft.com>
To: <pigeon.[protected]@stovekraft.com>
Cc: <[protected]@stovekraft.com>
Sent: Thursday, December 30, 2010 12:43 PM
Subject: Fw: Defective Gas Stove
>
> ----- Original Message -----
> From: "Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN"
> <Gaurav.[protected]@bajajallianz.co.in>
> To: <[protected]@stovekraft.com>
> Sent: Wednesday, December 29, 2010 9:59 PM
> Subject: Defective Gas Stove
>
>
>
> Dear Stovekraft Pvt. Ltd,
>
> Please find picture of broken gas stove.
>
> Regards
> Gaurav Kumar
> State Head - Karnataka
> Bajaj Allianz Life Ins. Co. Ltd.
> Contact Number- [protected]
>
Was this information helpful?
I had purchased Pigeon stove on 02/12/2010. And having a power problem, we gave our induction stove for repair to a customer service on 07th Feb 2011. But Still they give any Solution for that. Each time i called and ask, they told us there is no parts. We have made many phone calls to Banglore and this customer service at chennai. But the Banglore Phone number there is no response.
Now I have lost the utmost good faith on the Pigeon service center and the product, also I have suffered lot in this regard. I’m highly dissatisfied with the Pigeon induction Stove and service, and I’m not in the position to pursue with your (poor) service. I never seen and heard such a POOR SERVICE in my lifetime.
Please do the Need full.
Date Of Purchased: 02/12/2010.
My Service Slip Number: 5482
Service Address: G.K. Electronics
6/33, West Sivan Koil St, Arcot Road,
Vadapalani, Chennai-600026
Ph 23650542.
My Mobile No. [protected]