Comments
Sarita,
Pls let me know the tentative date by which you will get back to me or provide the corrective action. It's already been prolonged.
Pls let me know the tentative date by which you will get back to me or provide the corrective action. It's already been prolonged.
Sarita,
What is that 'earliest' time when you can get back with some corrective action?
I had also sent an email to Sukam customer care [[protected]@su-kam.com] on August 8 2010 with all the above details so it's been close to 3 weeks now since this was reported to you.
What is that 'earliest' time when you can get back with some corrective action?
I had also sent an email to Sukam customer care [[protected]@su-kam.com] on August 8 2010 with all the above details so it's been close to 3 weeks now since this was reported to you.
Sarita,
Haven't received anything back from you. It's been 17 days. Perhaps that's not 'earliest' for you.
Will put up a case in consumer court if I do not hear back from you by Sep 4 2010.
Haven't received anything back from you. It's been 17 days. Perhaps that's not 'earliest' for you.
Will put up a case in consumer court if I do not hear back from you by Sep 4 2010.
Dear customer,
Our engineer visited your place and found that the battery is faulty and needs to be replaced. He conveyed the same to you. However, as the warranty period is also over it cannot be replaced free of cost.
Su-kam Executive
[protected]@su-kam.com
Our engineer visited your place and found that the battery is faulty and needs to be replaced. He conveyed the same to you. However, as the warranty period is also over it cannot be replaced free of cost.
Su-kam Executive
[protected]@su-kam.com
So finally you agreed the battery is faulty. In a span of 3 yrs. two batteries turned faulty. What does this mean? Are you disposing faulty batteries to the customers and getting rid of them? I heard that that very lot of SMF batteries was a faulty lot and Su-Kam knowingly sold that to the customers.
Every time you talk about warranty getting over but what about when within warranty the faulty battery was replaced with 'another faulty battery'? What is the point?
Am not recommending Su-Kam SMF batteries to anyone now. I need another battery for extended backup but would NOT buy Su-Kam for sure.
Every time you talk about warranty getting over but what about when within warranty the faulty battery was replaced with 'another faulty battery'? What is the point?
Am not recommending Su-Kam SMF batteries to anyone now. I need another battery for extended backup but would NOT buy Su-Kam for sure.
Contact Information
Su-Kam Inverters & Batteries
Pune
Maharashtra
India
Maharashtra
India
File a Complaint
Sorry for the inconvenience caused. Thanks for sharing the necessary details needed to resolve the problem. We assure you that we will look into the matter at the earliest.
Su-kam Executive
[protected]@su-kam.com