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hey i signed up with tata photon plus.. its been three months.. my plan is 1100rs / month 10gb bandwidth...my second bill is with 5 gb as per the bill .. but my actuall usage is only 3 gb.. i called and complinte almost 100times.. but no go. i left it becos anyway i had 10gb usage.. but the last month bill gave me a heart atack in which i already expected.. becos form the day one in there usage meter shows me incorrect reading.. i called them many timess. i have send screen shots.. i spoke with many people.. all i got is lets waits got bill to check .. now i got it.. its total of 13 gb usage it shows and i got a bill for 2900rs .. but i know 1000% i havent used much..i am still waiting for the answer.. this is my major issue as of now.. but they keep changeing billing date.. due date in the past three months bill.. i am so tired and frustrated.. the customer service is the crap and a big piece of i have ever seen n called...omg i cant beleive ta i cant do anything abt it ...do anyone have same problem.. lets escalate...lets c when tat guys gonna change n do things rite..
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I got my connection in March and have had problems with billing every single month. The first month was a nightmare. They didn't inform me of the date the billing cycle would start and I got a bill of Rs.12, 000. I got a very small discount on the bill and I continued using the service because I'd already spent Rs. 3, 600 on the modem, for which I believe one doesn't get a refund. There is absolutely no customer service and the call center people probably haven't graduated from kindergarten so there's no point talking to them. It's totally pathetic and seems to be a total con job, but I need a decent speed for my work and already spent so much that I grudgingly continue with the service. It's a real shame that one has to accept this daylight robbery.
I completely agree with you.I think Tata Photon + has the worst service.They just fool people.I have started using it since one month and my plan is [protected]@650 plan where in i get 2GB download free.I have got a bill of Rs.924 for 20days.My usage would be hardly 30hrs in these 20days.Moreover i have not downloaded anything except for a ppt.You have to be a millionare to use Tata photon + connection.Prices are really really high
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