[Resolved] Tata Sky DTH Service — Denial of ESPN & Star Sports

[Resolved] Tata Sky DTH Service — Denial of ESPN & Star Sports

P pratap singh from Mumbai, Maharashtra

I have been using Tata Sky service for more than a year now and my current subscription that was taken more than 5 months back gets over on 1st July 2008. Am subscribed to the South Jumbo Pack @ Rs.350/- per month and the same expires on 1st July 2008. Under this plan am entitled to receive all the channels including ESPN and Star Sports. However now the company has removed the above channels and some more channels alongwith this stating that the plans have changed and i have to pay additional money for subscriptions of the said channels and even after sending the SMS for subscriptions the company has sent an SMS stating they are unable to complete the request and repeated call to the call centres are going unanswered. This tantamounts to breach of contract and also abuse of consumer given the captive nature of the service. The channels have been withdrawn just before the Euro 2008 tournament intentionally to make ESPN and Star suffer the most irrespective of the duress caused to the customer. Request that the Forum to direct TataSky to restore ESPN Star channels as per the contract entered into while subscribing to the said plan that is still active and also ensure that the company doesnot abuse and take advantage of the captive nature of the contract. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

SUBHASHISH ROY

from Lucknow, Uttar Pradesh

TATA SKY DTH SERVICE — LOUSY CUSTOMER CARE SERVICE

Tata Sky has become a service provider where helplines remain always busy and if somehow gets the line free after keep on trying for several hours, he/she can only listen recorded voice messages and nobody picks up the phone. Its a wastage of time and money.

Abhaas Tandon

from Pune, Maharashtra

Tata Sky DTH Service — unsatisfactory service and bad equipment

I subscribed to tata sky on 14th july 2008.initially it was working fine but on evening of 9th august 2008 i stopped receiving the signal.when i called the customer care they said it is because of the heavy rains and unfortunately the rains continued for 36+ hours continuously.Finally an engineer came to my place two days after i had registered the complaint.he changed the digicomp but still no signal!! So finally he told that there is a problem with the DigiCard and it has to be changed and for that they need two more days as the digicard is generated through a machine and that machine was not available with them in hyderabad, it was in bangalore!!! The problem was finally solved but it them 6 days to do it.
Now today, on 28 August, as soon as it started raining again the same message on the screen "NO SIGNAL"!!!
Again i have to go through the same long procedure.
i AM FED OF THIS TATA SKY!! I SIMPLY WANT MY MONEY BACK!!

AMIT JAIN

from Chennai, Tamil Nadu

Tata Sky — restore tata sky

I HAVE RECHARGED MY TATA SKY UNDER ID NO [protected] AT 15:10PM ON 1-02-09 THROUGH INTERNET BUT THE SERVICE HAD NOT YET BEEN RESORTED SO KINDLY RESTORE MY SERVICES AS SOON AS POSSIBLE.
THANKINGYOU

Priya Mariappan

from Gurgaon, Haryana

TATA SKY DTH SERVICE — Response to calls

Hi, I recently shifted from Hyderabad to Gurgaon, I was trying to their helpline numbers for more than a week to get the service re-installation, but the calls are attended only by the recorded messages, stating the call will be transfered to the associate but never it is answered by the associates, only music is heard. I lodged even a service query (Query no. SR[protected] in their website, which is also closed even before the problem is resolved. Im facing a great inconvenience because of this. I don't know what is happening.
Regards, Priya

Lalit Powar

from Bengaluru, Karnataka

The re-installation should be undertaken by the technician of the old area or in case you have transported the hardware you can allot a new technician to visit the place to complete the installation. There must have been a technical error due to which the agent might have not received the call after the IVR. I have had good customer service experience with their representative they have made timely arrival in case a tech visit was required you too should try to connect with their helpdesk once again and they will be able to send a technician to your new location and get your hardware installed. you could use the query details as your reference number in that case they will be able to pull up the case history and that will also save your time on call. Or else, you could also allot a tech visit from your new area local dealer.

sagar8653

from Pune, Maharashtra

TATA SKY DTH SERVICE — REGISTERED DIGICOM WITH WRONG NAME

I PURCHASE 2 TATA SKY DIGICOM 1 FOR MY BEDROOM AND 1 FOR MY DRAWING ROOM I REQUIRED MULTIROOM FACILITY BETWEEN THESE BOTH CONNECTION HOWEVER AFTER SO MANY DAYS I WAS NOT GIVEN THE FASCILITY OF MULTIROOM FASCILITY AND MY SECOND DIGICOM WAS REGISTERED WITH SOME OTHER NAME I MANY TIME REQUESTED FOR CORRECTION OF MY NAME

dr.umeshsarika

from Jodhpur, Rajasthan

TATA SKY DTH SERVICE — non functional after few minutes

the signal is not working properly as after few mins there is a display of ERROR 02 displaying non insertion of digital card properly and then there is no display of video.our subscriber id is[protected]