Tata Swach - Online Order - Damaged Goods Received — Online Order Not Delivered

Address:

Bangalore, Karnataka

I made a TATA Swach water purifier purchase online through http://www.tataswach.com/ on 1st June as they have mentioned shipments within 48hrs after 18 days I have not yet received my product.

I paid total of Rs 949 (Rs 899 for the product plus Rs 50 for shipping through CC Avenue gateway)

Multiple calls to customer care number[protected] and emails to [protected]@tatachemicals.com yield only acknowledgement and nothing other than that to resolve the issue

I have registered complaints through their customer care with complaint numbers 216711 and 218005 and 219713 but without any resolution

Kindly help me get back my product or money