[Resolved]  Taxi Seva Sanstha's Call Cool Cab — Did not provide service after promising

Address:

Mumbai Suburban, Maharashtra

I phoned up Taxi Seva Sanstha’s Call Cool Cab (Address: 2, Amar Estate, First Floor, B Cross Road, JB Nagar, MIDC, Andheri (East), Mumbai – 400 059) for dropping me from my Santacruz (West) residence [602, Popular Apartment; 37, Tagore Road, Santacruz(W), Mumbai -54] on 13th January evening. The drop was required for 14th January 2011. The cab was required to report at 04:30 AM.

I was given a confirmation (Ref: 3520) and assured that a cab will pick me up at 4:30 am. At 03:45 am, I got a call from the driver (Name – Shailesh) who was allocated to pick me up from his mobile number [protected]. His car number is MH 01 AM 2123. I gave him directions to reach my house and he promised to come to my residence by 4:25 am. The driver did not report as promised even by 4:30 am. I spoke to Call Cool Cab’s office[protected]. A person by name Sahil picked up the phone and promised to revert to me in two minutes. Unfortunately, neither the driver nor Sahil reported. The driver Shailesh’s phone was ringing and was not picked up. Since, a promise made by both Call Cool Cab and the driver were broken, I was put to extreme pressure and undue tension.