Tharai Travels — Ticket cancellation charges - not refunded

Address:

Chennai, Tamil Nadu

I have booked a ticket to Coimbatore from Chennai[protected] with a fare of Rs.998/-. Due to an emergency situation, i wanted to cancel the ticket booked thro' their website before 24 hrs.(My PNR - THARAI005753, Seat No.25)
Cancellation policy as per Tharai travels in their website, http://www.tharaitravels.com/
Cancellation / Refunds:
Ticket cancellations:
For ticket cancelled before 3:00Pm on the date of journey 10% shall be deducted on the fare. No refund will be paid after 3:00Pm on the date of journey. (No refund will be given to passenger who do not report at the boarding point on time.)

When I was trying to cancel the ticket with the given PNR, it is saying that the ticket booked is INVALID.
I was shocked for a moment and approached the customer care number given in their website.
Almost for an hour, i have been set in a spin by the Tharai transport officials and gave the mobile number of owner ([protected]) to cancel the ticket from their agent ID.
Finally, I have been told that the tickets are now cancelled and said that the money will be refunded in a week's time based on the bank rules & regulations.
I waited for a week and found that the amount was not credited back in my account. Till date, I didn't get any response from Tharai travels on the money I have spent.
I suggest not to travel in Tharai travels as the people including the owner and irresponsible.
Regards,
Prabhu