Toshiba — not repairing laptop in warranty

Address:

Patna, Bihar

Sir,
I bought a Toshiba laptop on 21st July,2012, serial no.3C119824Q. It started giving trouble after 3 months by way of snapping sound/sensation felt during opening of the screen flap. After few days I noticed right hinge was behaving abnormally and it used to move up and down during opening the flap compared to the other hinge and the plastic sheet near on/off switch on right top corner of the laptop started giving way, while opening the flap, realizing that something was wrong with the product I contacted Toshiba Costumer Care toll free number. After few days a service personnel visited my laptop and informed me that some screw was missing and he took one screw from inside the machine and fitted in the hinge area and everything was fine. He visited my site in first week of November 2012.
After 4 days of this so called repair, the same problem resurfaced again after contacting toll free no. this time another service personnel came and informed us that the socket of the screw is broken and it might have been broken because of forceful tightening of the screw. He took some photographs of the default area and informed us that he will be sending these photographs and details of the problem to the concerned department service department and return with the corrective measure since them there has not been any information or communication concerning my problem and no corrective action was taken on repeated complain at toll free no. Every time they promised that action will be taken soon. Finally I had to write an e-mail to Toshiba care. From their side they informed us that as it was a physical fault so we will have to pay upon which we agreed but till now they are just informing us that it will be a paid job but they did nothing. After waiting for few weeks or so.When once again I Enquired I was astonished to learn that my case has been closed. I again requested them to register my complaint and get my machine repaired but nothing was done even then.Finally I made a last complain on 12/2/13, complain no.[protected] but this time also they are sleeping as before. I finally reminded them of my problem on 14 Feb. and was informed that it will be a paid service, I requested them that i have heard this from their side umpteen times that this will be a paid service, but when the repair will be done?. This time the operator told me that I have to carry the laptop to the service center; when i asked why?, he had no reply. I am waiting since then, I do not know why are they doing like this and I request you to save me from the harassment, mental agony and I also request you to see to the fact that how come a laptop can not withstand the normal human use for which it was made even for three months. There has not been any harsh operation/injury or impact to the laptop by me and the damage is in all probability was due to manufacturing defect.
I request you to take the urgent actions.
Thanking you
Kanta Kejriwal
([protected])