UniverCell — Worst Customer Service

Gurujay

from Mumbai, Maharashtra

Address:

Tamil Nadu

I have purchased a Nokia X2 01 model from Univercell (Ranganathan Street,T Nagar Chennai) two months ago. Mobile had some software problem. I went to near by Nokia Care but of no use. I went to Univercell & asked for Replacement. The salesman took no serious step about it for 2 weeks.

After 2 weeks when I asked for the status, that salesman was again asking for 2 days & has given the problematic model to Nokia Care. Inturn the salesman was shouting at me as if he is doing me any favour. Its his duty to do customer care, but his speech and all was very harsh & respectless. Readers Please be careful once you opt for UNIVERCELL. Think twice or thrice if you decide to be a customer o[censored]NIVERCELL.

Was this information helpful?

No (0)

Yes (0)

Related UniverCell Telecommunications reviews

View all 237 UniverCell Telecommunications Reviews

Comments

ramakrishna_tvs

from Noida, Uttar Pradesh

Hi, I purchased Micromax a45 mobile from Univercell store in hyderabad(Dilsuknagar), one and half month before only.My Mobile stopped working.I purchased insurance also from the same store, they assured and promised for good service for my insurance.Now when my mobile is stopped working.First i took it to the micromax service center they refused to do a free service as if i hold insurance, and they are not ready to repair it, so I took to the stores, the response i recieved is worst.they say that the person(Manager) who promised has been resigned from univercell and we dont take any responsibility and refused to give service at all.Very pathetic customer service and no proper reply from any staff memeber in univercell.

-
Regards
Ramakrishna