[Resolved]  Voltas Window AC 1 Ton Vertis Plus — Not providing the Free Service

I have purchase above mentioned AC on 18.04.07 which was delivered to me on 21.04.07 from United Agencies, New Delhi-110002. The booklet provided to me was having Two Free service coupens. Now when i m asking for that free service, they are denying saying that it should be availed withing 12 month from the date of purchase. Neither the coupens nor the booklet mentioning that these free service coupens can be availed within 12 month from the date of purchase. Moreover i was not told about this fact at the time of purchasing that the free service coupen can be availed within 12 month. Every Person make it AC serviced after a season is over.
how can the company do that
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Aug 14, 2020
Complaint marked as Resolved 
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We have installed Voltas Air Ductable AC at our hotel named HOtel Mittaso, a unit of LJR INN Pvt. Ltd. Chandigarh-Zirakpur Road, Zirakpur.

Air Duct is leaking from many joints and we have made complain regarding this to local service providor, one service person visit and saw the problem he reported to us that two sensor and two remote are missing while we have installed NEW plant and It is not even started ONCE and both things is missing. Either Distributor have not given the sensor and remote or that remote and sensor was not available on the system. The Distributor has taken upto Rs.2.00 Lacs and he is not providing any bill for the AC plant.


Ocne I called up Mr. Garg (Head of Service) . He asked me that " who has given you my number " don't call me again and I will not do any thing regarding this as i am dealing in only windows ac.


Nobody is taking any responsibility for the same and the problem still exist.


Thanks,

Hotel Mittaso
AC not providing the chillness
I have purchase above mentioned AC on 29.04.07 and delivered on the same date. we bought AC from the above mentioned address AIRTECH SYSTEMS
new no:14, old no:23, pandaram street
pursawalkam
chennai-600 007
and the dealers has not provides us enough service for one year.they used to come only when we ring up and call them and for above two months AC is not working in proper condition(not poviding chillness) so we call them, even they came and told us it is due to improper current, but the fault is not due to current but it is due to AC's improper condition. we came to found this above so we call the dealers to above address and spoke the above ie; the fault is only on AC even the electrician one who came also told us it is not an fault due to current but it is due to AC but these dealers are not accepting that instead arguing with the same reason that fault is on current. yet it's not so
and we call them many times but no response in them .so please
understand the customers situation and provide us the good solution as soon as possible.

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