The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
I gave my honda city for service on 8th FEB 2010. I asked for an interior cleaning of the car at a charge of Rs. 1400/-. At the time of delivery it was late in the night so could not check the car completely. I was asked to fill out the feedback form even before the car was handed over to me. The executive "SHEKHAR" seemed professional, so I wrote all the praises for him in the feedback form.
