Address: | New Delhi, Delhi, 110066 |
I have been planning to us tour with my family in the month of november, 2018, so i contacted many tour and travel company.
Although i have received a quotation at the higher price from cox and kings as compared to other travel agencies, i prefer this company so that i rest assured for the services as i was travelling with my family.
My tour was of around rs. 10, 00, 000/- and i paid rs. 8, 00, 000/- in advance. But while submitting my final payment, the marketing person mr. Sahil told me that, now the usd rates have changed so i have to pay rs. 14, 000/- extra. Till then i have exchanged almost 40 emails with the company, in none of the emails, you ever have informed me about this. I told them, please show me one email in which you have mentioned this. But none.
I have been pushing them for the payment which to make, i also have all the whatsapp chat and lots of emails with me to prove this. I will share this you if you need. But they has asked for the payment only a day before my travel, and i had not option to pay whatever they were asking.
I have been quoted in inr and never informed about that the difference i have to pay if there is a change in usd exchange rates if that would have the matter, i would have paid upfront full amount and should not wait to rs. 2, 00, 000/- or i would have opted another travel agent.
I can share all the details with you and please let me know, where i am wrong, for which i paid extra for that.
You have charged me rs. 14, 000/- additional amount and i have no option but to pay as i have fly very next day.
If you have not informed me about the usd and inr concept at all in any of your emails, then why i have been charged.
I don't know whether your company have reduced the rates for some of your customers when usd is reduced against inr while making a payment by your customer, that is a matter of concern.
I have contacted consumer court for this matter but they have told me that i initially should contact you and revert back to them with your reply.
Please reply.
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a. Booking reference number : 2018OBT2038993 Booking ID: 1038993
b. Booking Location : COX & KINGS DEL - PITAMPURA (PP TRADE CENTRE)
c. Tour Name : Custom
d. Departure Date : 2nd Nov 2018
e. e-mail address registered at the time of booking : kamal.[protected]@gmail.com
Thanks