Croma — Product replacement

Address:

C1, Nigotia Tower, opposite Hotel Central Park, City Center, Raksha Vihar, Mahalgaon, Gwalior, Madhya Pradesh

I have taken Dell Inspiron 3511 core i5 1TB HDD and 8GB Ram. Laptop was working extremely slow from day 1. We went to Croma Store Gwalior M.p. on the very next day to check. The Service Guy there told us to upgrade to windows 11 and it will work fine. I put the windows for upgrade and it failed twice. Again we went to the store and the service guy tried himself to upgrade but failed. Then they said to add SSD drive. We said without SSD also system works. If we are developing complex programs, or games or complex work then SSD helps to increase the speed. Normally HDD also works fine as we purchased this laptop just for basic work. It took them 1 month to figure out the issue for which even they were sure of. Then manager of this Croma center told us to submit the laptop, Service guy from Dell will inspect and if there will be any issue it will be resolved. The service guy came and replaced the motherboard of the new brand new laptop. Who advised him or what was the conversation between him and croma only God knows. He came and replaced the mother board of my brand new laptop after which it become even more slower and performed extremely worst. We took the report of that Dell service, showed it to the manager of and asked for a new replacement. He ensured that within 3-4 days they will give us and update and will try to replace the product. But now they are denying and saying that it was Us who instructed the Dell person to change the Motherboard.
Also the people who work in this area Croma Gwalior are not at all professional nor technical. They have Zero exposure of handling sales equipment's. They don't give a Dam if a person is not happy with the services. Even the manager of this area is not at all professional. Inspite of knowing the whole story which we told him repeatedly he is still not convinced that laptop is slow and as a consumer centric company they should replace it immediately.
Terrible staff, irresponsible behavior of Manager and all other professionals there.
Terrible terrible and worst experience one can have.