Address: Burhanpur, Madhya Pradesh |
ar sir i purchased datawind tablet in january 2014 after one week of purchasing my tablet display gone dead automatically. i called customer care and booked complain, they have given me the address of service center named as Muskan enterprises, Indore. i have given my tablet to muskan enterprises on 17/01/2014. Muskan enterprises promised me to deliver my tablet maximum after one month. today more than two months completed, when i am calling to muskan enterprises they always says me that "whenever your tablet come we will let you know". But still i didn't receive any response from there side. I hope you will help me in this case or else please tell me how to get refund my money.
[Updated by Shahid Syed Apr 03, 2014]
I am Shahid Syed, resident of Burhanpur
In January 2014 i have purchased a Datawind tablet
But after 10 days of purchasing date i found a problem related to Display
The display of Tablet Mobile is Totally dead
For solving this problem i gave my Tablet to Muskan Enterprises situated 208 Sunrise Tower 579 MG Road Indore
who are the authorised service centre of datawind tablets
they told me that we will give you this tablet within a month after repairing because it is under warranty
Today Three months completed when i asked the representative of their company
she told me that still it will take time because we dont have display for your tablet
From that Day to till today i havent received my Tablet phone
They kept telling me we we are not finding the display of your tablet and we r trying for this
For this i have made a N number of phone calls to their representative
She is the person whos handling all these things
whenever me and my father called them
every time she said give me 4 to 5 days Display is coming from our Head Office
Instead of solving the problem quickly they have completed 3 months and the problem is still their and they are saying the same thing again n again to me.
My only question to them is that - Am i done any mistake by purchasing the product of Datawind Tablet instead of other company's product.
When they are not in a position to provide proper and quick services to the customers, then why the hell company is selling her product in market?
i have already wasted my time for this and i am not in a position that i can argue anymore with them. Thats why i am taking the help of you and i have a faith on our law, that portal will definitely provide me compensation against mental harassment and the time which i have wasted already.
I am hoping that this portal will set a benchmark for every other company's, by punishing them and giving justice to me. So that in future the customers like me will not be cheated like this, what they r doing with me right now.
Thanking you
Shahid Syed
[protected]
[protected]
shahid.[protected]@gmail.com Was this information helpful? |
this is the invoice which has been given from their authorised service centre "muskan enterprises, indore"
you can c three months passed but still they have not given me my tablet
i am getting the same answer mil on [protected]@datawind.com and your repair is in progress
this company has taken three months only for repairing my display
i suggest everyone who is reading this comment never ever to buy "datawind innovations product"
We deeply regret for inconvenience. We have your contact details and we will get back to you shortly.
Alternatively you can contact on our technical support number at 0183-6668500 between hrs of (9AM to 6PM)
you can also contact us on techsupport@datawindcorp.com
Regards,
Datawind Innovation