[Resolved]  Datawind Innovations — Complaint regarding services and misbehaviour

Address:

New Delhi, Delhi, 110014

Sir/Madam

I have puurchased a datawind sometime back and would like to share experiences with me . I have purchased a tab + mobile @ Rs 4400/-(approx). Delivery was taken by My friend as i was not available and paid the money. When I was back after few days and opened the packet there was scratches on Tab and touch of mobile whe as not working. Due to tight schedule and very poor sevices of customer care i was able to connect as this is not the only job and leisure availble . Reply was your tab cannot be changed and you need to deposit ur tab at or service store.Malviya Nagar.

As I need to purchase the sets for my employees i ask them what is the tentative time of delivery Store person said datawind services is very poor it would be ur luck i[censored] get the set back in 20 days also. I acalled customer care to repair or change as soon as possible. so they also replied in 20-25 days maximum is the servce timei i was really shocked if still i waited.

After 1 month the service centre girl reply dont call us call customer care as ur customer care is good i have to spare lot of time and they ensure it will be by 3-4 days u will get, they misgided again and after long marathan exercise i finally roeach there the guy over there and girl misbehave with me. Still i control my anger. My father told take set from them and give to our servant, they again not given back the set by giving a excuse i dont know their authenticity. and called him once again. He again collected the set other day.

When we check that the touch was okay but there is a big problem with battery back up. and calling was not clear. Thing of another 2 months exercise i have not even complained.

But sometime ven i see datawind tab and mobile.

I realize this is BEST company and staff i have seen in my whole.life
but i feel i m the biggest fool in this world i m leaving ur company and not taking actions.

I only want one thing from Datawind team This is word by mouth publicity, technology have a very great impact and you will see very soon its difficcult to add but its very easy subtract. I will have an impact from today itself.

Regards
Vikas Jain
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