Delhivery — Driver's complaint

I ordered a bulky product of 20kgs from Amazon and it was sent thru Delhivery, their driver refund a doorstep delivery which they always do and asked my brother to pick up the item far 2kms away from.
This is becoming a regular issue whenever Amazon sends packages with delhivery, their drivers are unprofessional and abusive and still delhivery customer support hasn't taken any actions on the driver.
The phone number of the driver: [protected]