Delhivery — Inside package torn badly and product missing

I shipped a package with AWB no as [protected]. The package contained one big envelope and 2 sets of brush pens.
The person receiving the courier sent me a picture alongwith an unboxing video wherein the packages including the inside envelope was torn badly and one of the brush pen packs was lost.

I request you to act immediately on this issue as this impacts my business. Please either send the product to the respective person or send me a refund amount of INR200 (the cost of product lost in transit).