Delhivery — Items not delivered for more than past 1 month

I had placed 2 couriers with Delhivery from Hyderabad to Chennai on 18 May 23 with AWB numbers:[protected] and[protected]. The Delhivery could not do the delivery for more than the stipulated time thus I asked for a RETURN of the couriers owing to couriers being expensive and my fear of them getting lost in transit.

Now to date the items have not been returned. Whenever I check for any update on the app or website of Delhivery it says getting delivered tomorrow, however, every day the date is updated to the next day.

I have tried to contact customer care and written emails to resolve this to Delhivery. They have either not responded or responded with false promises.

No accurate information has been provided by any officials of Delhivery to date nor any person from Delhivery has ever tried to contact me about this problem on the telephone.