Delhivery — Missing shipment

Website:

www.delhivery.com

My medicines were sent from an ayurvedic pharmacy in Mumbai. It was expected to be delivered by 25th sept 2020 and i received a code to share with the delivery boy. But on 23rd September i received a message from company that my parcel was delivered on 25th sept. There was no call or msg for code and still they marked my parcel as delivered. When my husband checked with the nearest warehouse of delhivery they said 'you can consider the parcel as lost because the warehouse which was responsible for your area got permanently closed on 23rd sept.' Since then i have been trying to get my parcel delivered and have been continuously mailing the delhivery team but i have not received any solid response from them. And now they have stopped replying my mails.
Due to lack of medicines i suffered a lot and now i have to see local doctors for the treatment. So far i am still struggling with my health and have seen 3 doctors so far in past 2 months.