Delhivery — My package is missing in audit and there is no response from delhivery

Website:

www.delhivery.com

My delhivery parcel[protected] was picked up from Delhi on 19th October. It was supposed to be delivered to Patna on 24th October. It’s 29th and my parcel has not moved. There is no tracking update. I was told that my package is in pune and I can see the status as MISSING IN AUDIT. I tried to get the address where my package is right now. There is no help from delhivery. I urgently need my package because it contains my wedding lehnga. Please just give me the address of the warehouse where it is right now. And what on earth my pacakge is doing in pune. PUNE does not come on Delhi to Patna route