Delhivery — Package Missing Audit

My Package was booked from Mumbai Under AWB no[protected] on 13th April 2022, and was supposed to be delivered on 19th April 2022. Firstly there was a delay in delivery and there was no update about the packet after 18th April, after lots of Escalation and complaints on 25th April 2022, the status on tracking started appearing as Package Missing in Audit and the Estimated Delivery Date Changed to 28th April 2022, but till date there is no update on it and today when I'm writing this complaint against them, the status remains the same "Package Missing in Audit".