This is to bring to your kind attention on the harassment done by Air Vistara with air asia to its passanger for not delivering the luggage. My flight was on 31.05.2016 from delhi to Goa flight no. I5-779 at 05: 10 hrs and a connecting flight from goa to hyderabad with spicejet SG-3604 at 13:35 hrs.
Due to the negligence of Air Asia Ground duty staff i was not issued boarding pass on time and they directed me to approach to another counter.Here the officer told me that "Sorry Sir flight is full" and we are arranging some other flight to you within half an hour.They took 2 hours for that and arranged a vistara flight UK-829 directly to hyderabad.
On deboarding at hyderabad airport and at arrival hall, i was looking for my luggage at belt no. 3 for half an hour.Then two official came to me calling my name and told me that, my luggage is arriving at 03:20 pm by some other flight. I was shocked, how could they do this any passenger without informing.
Then they asked my address to deliver it at my home.Till today i am waiting for that.
I want to notify that there are some important govt. documents in that luggage with my laptop and i card.
I hope you will solve the problem of mishandling of luggage .
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