Diva Deal — order product but did not receive and paid online

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	divadealindia.myshopify.com/pages/contact

I have order a portable juicer and paid online but i haven't received it yet. I have tried to track my order on the website but not able to track and also tried calling multiple times but not able to connect. It's always saying busy on another call in punjabi language. My order i'd is rc222841. Please i want the product delivered or as i want my refund. My email i'd is saloni. [protected]@gmail.com