Domino's Pizza — Burnt and cold pizza deliver by dominos in 1 hour

Address:

Ayodhya Bypass Road, bhopal

We had order 3 pizza on 14th May 2023 (Order No. 351) order placed at 8.45 PM and we got order at 9.50, when we was plan for another restaurant because we did not receive any update about our order and when we call to customer care the recorded voice says your order complaint logged. also we got another bill of nearby locality order no. 350 (might be this reason my order got delayed)
Ridiculous thing is that our order is completely cold and 2 pizza has burnt only one pizza cooked properly but very dry due to cold pizza.
now i am getting call back from them after reminders and he is apologise for this incidence and said we will work on this for next time. but we was suffer log due to this our (my kids) mood off and hunger is another level.
we never expect this from domino's. we will remember this for future planning.