Door To Door Garbage Collection — complaint against driver.

I am living in krushnakunj society, near dipanjali society, palanpur patiya road, adajan, surat, gujarat. In our area street driver of d2d garbage collection is not staying for a single minute and give us cheap answers that i have no time to stay etc. and they didnt collect garbad from door to door we have to dump the garbage in van. My mother is not capable of that and they didnt wait for a moment. I am therefore requesting to kindly do needful in this regard and make a solution of my complaint.