Dr. Agarwal Eye Hospital — Poor and Irresponsible counselling person
S
somaalyaa
from Delhi, Delhi
Jul 25, 2021
Jul 26, 2021
This thread was updated on Jul 26, 2021
Address:
Salem,Tamilnadu
Hai sir,
My name is R.Jayaprakash, my native place is Marandahalli. It's situated in Dharmapuri District.At last monday[protected] I am visited in your Hospital with my mother for their eye issues.at right day your doctor checked my mother eyes. The Doctor said to me your mother have cataract issues in both eye's they advised to me through to do surgery.we are ready to do this at the same day we are completed some needed medical test and checkups finally we are go to counselling section meet the counselling person JAYA. we are said to the counsellor interesting to do the surgery through to medical insurance cashless treatment.she asked me patient Aadhaar card and medical insurance ID photo copy . two days after we sumitted scan copies through to given mail ID .at till now the counselling person didn't give any needed details didn't contact me.and last three days we trying to contact her she is not responsible and didn't received my phone calls it's worst customer service
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Dr. Agarwal Eye Hospital customer support has been notified about the posted complaint.
Verified Support
Jul 26, 2021
Dr. Agarwal Eye Hospital Customer Care's response Dear Jayaprakash,
Thank you for taking out time and giving us feedback. We are really sorry that you did not have a good experience with us. We hold ourselves to high standards usually, but we fell short during your visit. We have communicated your feedback to the team and are working hard to ensure that we are more consistent in the future.
If you could give us a chance, we would like to talk to you and understand more. Please give us your contact details at [protected]@dragarwal.com so we can get in touch.
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