Dear Sir,
My father Mr. Prafulla Chandra Pattanayak, having Registration Number – BHU/13863/19 was having cataract problem in his left eye. As per the advice of Dr. Bijaya Kumar Mohanty I took him to your hospital at Bhubaneswar on 02nd Nov 2020. Dr. Bijaya Kumar Mohanty has operated my father’s left eye. Around 05:30 PM he called me and told due to some injury at the time of operation, we could not fixed the lenses. Therefore, he asked me to come after 09 Nov 2020 and prescribe some medicine for healing the injury.
On 18 Nov 2020, Dr. Bijaya Kumar Mohanty checked my father’s eye and referred to Dr. Samir Vankawala on the same day. Dr. Samir Vankawala prescribed some medicine and asked my father to come after 21 Nov 2020. On 21 Nov 2020, again I went to Dr. Samir Vankawala for checkup. He checked and referred to Dr. Bijaya Kumar Mohanty for next follow-up.
On 15 Dec 2020, my father and I went to Dr. Bijaya Kumar Mohanty. He checked and advised that, the injury have not yet healed up and also Dr. Samir Vankawala was not available. Therefore, he asked us to go and assuring that, he will intimate us as per the availability of Dr. Samir Vankawala.
After my continuous follow-up, lastly Dr. Bijaya Kumar Mohanty refered my father to Dr. Jyoti Prakash of your Cuttack Branch. On 21 Apr 2021, my father and I consulted with Dr. Jyoti Prakash. He checked and told my father that it not possible to put the lenses in the left eye due to the damage at the time of operation. Then we contacted with Dr. Bijaya Kumar Mohanty on 22 Apr 2021, he told us the same as Dr. Jyoti Prakash told.
Due to your negligence, my father lost his one eye. Therefore, I am escalating this issue to you. I want my father’s eye should be all right by any means, and he should see the world as earlier, otherwise I will not hesitate to take the help of court of law.
NB:- Already I mailed you on dated 28th April 2021 regarding this but not response. And on 4th may I submit the issue on your customer complain portal also discuss with your customer care executive several time but no any response.
With Regards,
Suresh Chandra Pattanayak
S/O- Prafulla Chandra Pattanayak
Mob- [protected] / [protected]
Email ID- [protected]@REDIFFMAIL.COM
[protected]@rediffmail.com
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Reference to the chain of mail and my continuous follow up with your Local / Corporate Offices. I have not received any satisfactory answer from your end, rather I got humiliate from your end.
I contacted Mr. Binaya Mishra of your Bhubaneswar branch; first, he did not like to talk to me on my issues, which I mentioned in my mail. When I repeatedly call him, he told me I cannot do anything on this issue, you can contact our corporate office directly and do not call me again.
I contacted your customer care executive Ms. Monica, she told me you contact our Branch office at Bhubaneswar Mr. Binaya Mishra, we cannot do anything here.
Now I am giving you 10 days’ time, to get any satisfactory answer from your end otherwise I will take the help of court of law.
With Regards & Thanks,
Suresh Chandra Pattanayak
S/O- Prafulla Chandra Pattanayak
Reg. No- ( BHU/13863/19 )
Mobile No- [protected] / [protected]
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
From: "sureshchandrapattanayak"
Sent: Wed, 28 Apr 2021 12:34:25
To: "[protected]@vsnl.com"
Cc: "[protected]@dragarwal.com", "[protected]@dragarwal.com"
Subject: Grievance on the treatment of my fathers Eye Reg.- ( BHU/13863/19 )
Dear Sir/Mam,
My father Mr. Prafulla Chandra Pattanayak, having Registration Number – BHU/13863/19 was having cataract problem in his left eye. As per the advice of Dr. Bijaya Kumar Mohanty I took him to your hospital at Bhubaneswar on 02nd Nov 2020. Dr. Bijaya Kumar Mohanty has operated my father’s left eye. Around 05:30 PM he called me and told due to some injury at the time of operation, we could not fixed the lenses. Therefore, he asked me to come after 09 Nov 2020 and prescribe some medicine for healing the injury.
On 18 Nov 2020, Dr. Bijaya Kumar Mohanty checked my father’s eye and referred to Dr. Samir Vankawala on the same day. Dr. Samir Vankawala prescribed some medicine and asked my father to come after 21 Nov 2020. On 21 Nov 2020, again I went to Dr. Samir Vankawala for checkup. He checked and referred to Dr. Bijaya Kumar Mohanty for next follow-up.
On 15 Dec 2020, my father and I went to Dr. Bijaya Kumar Mohanty. He checked and advised that, the injury have not yet healed up and also Dr. Samir Vankawala was not available. Therefore, he asked us to go and assuring that, he will intimate us as per the availability of Dr. Samir Vankawala.
After my continuous follow-up, lastly Dr. Bijaya Kumar Mohanty refered my father to Dr. Jyoti Prakash of your Cuttack Branch. On 21 Apr 2021, my father and I consulted with Dr. Jyoti Prakash. He checked and told my father that it not possible to put the lenses in the left eye due to the damage at the time of operation. Then we contacted with Dr. Bijaya Kumar Mohanty on 22 Apr 2021, he told us the same as Dr. Jyoti Prakash told.
Due to your negligence, my father lost his one eye. Therefore, I am escalating this issue for early resolving . I want my father’s eye should be all right by any means, and he should see the world as earlier, otherwise I will not hesitate to take the help of court of law.
With Thanks,
Suresh Chandra Pattanaya
S/O- Mr. Prafulla Chandra Pattanayak
Mob- [protected] / [protected]