Dr. Lal PathLabs — Received only Interim reports because of partial sample collection

I went to Dr Lal Path labs, Thakurdwara and requested them for a Fever Panel. On the call, they have told me that need to collect blood and urine samples but as soon as I reached there they have only collected blood sample and when I reminded them about urine sample they declined by saying there is no need to urine sample. Due to this i have not received my final reporta as urine results still needs to be followed up. Because of their negligence I have to bear the cos with my health. Such a negligence and intolerable behaviour by such an esteemed laboratory is never expected. I want to lodge a complaint against the same.