| Address: | House of A Quintal, Infant Jesus Kids, Shankar Colony, Bekar Bandh - Dhanbad |
Good Day,
I had requested for 3 slide blocks on the 15th at your Main Lab in Dhanbad, Jharkhand on the 15th.
I called your customer care on the 19th & spoke to Kalyani who assured me that the slides would be reaching its destination on the 20th evening.
Unfortunately the said did not happen, hence I spoke to, two of your representatives on your Customer Care line on the 20th, to hear that the system is down, inability to track & to follow up directly with the concerned lab. I was also told that a complain has been registered & would be receiving a call from the back end team in 4/5 hrs, however no follow up call was made.
I contacted the lab today 21st, to know, no delivery has been made. I hence contacted Pooja who also did not have a clue.
Requesting to speak to a supervisor, I was directed to Depu, who refused to share his ID. All he could say was sorry & the back end team would get back to me in 2hrs.
It's ridiculous that, such misleading, incorrect & wrong information is being passed on by your representatives.
At least an accurate or approximate time & date can be given from your CC Team.
Kindly do find a resolution to this ongoing issue. Waiting is fine but misleading information is unacceptable from an organisation of your status & repute.
Regards
Dylan Thomas
[protected]
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