Drivezy — Refund my amount

Address:

Opp. Rohan Avriti, 2E, Dyavasandra, 2, Whitefield Main Rd, Vigneshwar Nagar, Industrial Area, Krishnarajapura, Bengaluru, Karnataka 560048

We have booked the Mahindra XUV W4 under PNR No [protected], on 29 July 2020
When we went to take the vehicle, the booked vehicle was break down, when we contacted the Hub incharge for another vehicle, they told their is no any other vehicle because all the vehicle's documents as been lapsed, so we cancelled the booking, but you have detected the cancellation charge of Rs 1267.50 /-, so we complained it yesterday, the detected amount is been received, but still we have not received the booking amount of Rs 4648 /-,
In the last mail you have told to check the bank statement, we have checked with it, but the booking amount is not refunded,
So we are feed up of this