Verified Support
May 04, 2020
EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com
Thank you for writing your query to us.
We understand your concern, but we are helpless as we have to follow procedures made by airlines. As per airline policy Free Amendment allowed upto 31-Dec-2020 (penalty charges waived off, fare difference will apply).
Please find airline policy here, https://www.easemytrip.com/indigo-waiveroffer-during-coronavirus.html
We would be glad to help you. Please feel free to contact us in case of any other assistance.
Kind Regards,
EaseMyTrip Team
[protected]/[protected]Available 24X7)
May 05, 2020
Updated by Sonali@17 How do you calculate fare difference? Whats formula? Fare difference is actually more than my ticket price. If i have to book the ticket on your site its coming cheaper than the fare difference you quoted. Total base fare of my original ticket for 3 person is Rs 43812 and you are charging Rs 43188 as fare difference for 3 person, please share formula on how do you calculate? I had requested call back on whats app customer care even though it was promised 4 times, i had never received call back. Whats app number is not accessible, nobody responds for days together.
Please find below the break up of my original ticket
Total Basic Fare : Rs. 43812.00
Other Charges : Rs. 16806.00
Discount : Rs. () 2500.00
Insurance Fee : Rs. 0.00
Meal Amount : Rs. 0.00
Bagg. Amount : Rs. 0.00
Seat. Amount : Rs. 0.00
Reschedule Charges : Rs. 0.00
Cancellation Ins Charges : Rs. 0.00
ReliefFund : Rs. 0.00
Total Rs. 58118.0
Verified Support
May 06, 2020
EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com
Thank you for writing your query to us.
We hope that as per telephonic conversation your query has been addressed. As per airline policy, fare difference will be applicable.
We would be glad to help you. Please feel free to contact us in case of any other assistance.
Kind Regards,
EaseMyTrip Team
[protected]/[protected]Available 24X7)
May 06, 2020
Updated by Sonali@17 Based on my conversation with Shubham Negi, my complaint is NOT addressed. I had put request for reschedule on 22nd March where fare difference was nil. In fact fare was lower than what i paid for. Ease my trip took 1 month and 22 days to respond during that time fare was increased so the fare difference. Ease my trip should pay the fare difference since it was delayed from their end. I had continuously followed up on whats app, mail but Mr. Manoj Kumar simply not replied to any of my mail and Akshita (Mobile no [protected]) had blocked my number and not replied to my calls and whats app messages. So please pay the fare difference from your end.
Verified Support
May 06, 2020
EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com
Thank you for writing your query to us.
We would like to inform you that your request is under process and status of refund will update shortly on your email id.
Your patience will be highly appreciated in this interim.
We would be glad to help you. Please feel free to contact us in case of any other assistance.
Kind Regards,
EaseMyTrip Team
[protected]/[protected]Available 24X7)Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com
Thank you for writing your query to us.
We would like to inform you that your request is under process and status of refund will update shortly on your email id.
Your patience will be highly appreciated in this interim.
We would be glad to help you. Please feel free to contact us in case of any other assistance.
Kind Regards,
EaseMyTrip Team
[protected]/[protected]Available 24X7)Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com
Thank you for writing your query to us.
We have forwarded your query to the concern department.Your patience will be highly appreciated in this interim.
We would be glad to help you. Please feel free to contact us in case of any other assistance.
Kind Regards,
EaseMyTrip Team
[protected]/[protected]Available 24X7)
May 08, 2020
Updated by Sonali@17 Please share timeline to get the refund. I had neither received mail nor refund. I will appreciate timelines
Verified Support
May 09, 2020
EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com
Thank you for writing your query to us.
We would like to inform you that as checked and found that refund is not permitted you may reschedule this your flight as per airline policy only.
We would be glad to help you. Please feel free to contact us in case of any other assistance.
Kind Regards,
EaseMyTrip Team
[protected]/[protected]Available 24X7)Dear EaseMyTrip patron,
May 18, 2020
Updated by Sonali@17 If you delayed the response by 2 month for rescheduling flight and fare difference is high then who is responsible? What kind of non sense reply is this? Please give me full refund or else give ticket on specified dates at your cost because you delayed response by 2 months
Verified Support
May 19, 2020
EaseMyTrip.com Customer Care's response Dear Sir/Ma'am,
Greetings from Ease My Trip!!!
We would like to inform you that your fare are dynamic in nature. It regulates by the airline.
Every booking made on EaseMyTrip is subject to cancellation or amendment charges levied by the airline, which may vary with respect to flight and booking class
We would be glad to help you. Please feel free to contact us in case of any other assistance.
Kind Regards,
EaseMyTrip Team
[protected]/[protected]Available 24X7)
May 29, 2020
Updated by Sonali@17 Do not try to be mentally dumb.
Pl read again - You took 1 month and 22 days to revert and that is reason for such huge fare difference.
I had put request for reschedule on 22nd March where fare difference was nil. In fact fare was lower than what i paid for. Ease my trip took 1 month and 22 days to respond during that time fare was increased so the fare difference. Ease my trip should pay the fare difference since it was delayed from their end. I had continuously followed up on whats app, mail but Mr. Manoj Kumar simply not replied to any of my mail and Akshita (Mobile no [protected]) had blocked my number and not replied to my calls and whats app messages. So please pay the fare difference from your end.
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