[Resolved] EaseMyTrip.com — Partial refund of cancelled ticket
M
Ms.Kohli
Hi All,
I booked a Vistara ticket, PNR MAU9GA for 2nd April 2020 for Rs 5558/- from EaseMyTrip. Due to the Covid-19 pandemic flights got canceled. When called EaseMyTrip they asked to contact the airlines for a refund. Earlier Vistara was not giving a full refund but now Vistara stated I am eligible for a full refund and immediately initiated the full refund for the flight booking to the agency (EaseMyTrip). I informed EaseMyTrip about the refund from the airline and asked them to send the money to the original payment gateway. But EaseMyTrip sends a partial refund of Rs 4714/- that too in the EaseMyTrip wallet. When I asked about the issue, EaseMyTrip told me they deducted the convenience fee and some other charges. I contacted EaseMyTrip so many times and they are stating they can't give a full refund. Kindly help me to get my hard-earned money.
With Regards
Ms.Kohli
Was this information helpful?
No (0)
Yes (0)
Jun 11, 2021
Complaint marked as Resolved
resolved
EaseMyTrip.com customer support has been notified about the posted complaint.
Mar 10, 2021
Updated by Ms.Kohli Not resolved
Verified Support
Jun 11, 2021
EaseMyTrip.com Customer Care's response Dear Sir,
We woud like to inform you that your refund has been already processed to you in your EMTWALLET.And you have also transfered the amount into your bank respectively.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more