EaseMyTrip.com — they cancelled my bookings without my permission and not responding properly | |||
Hi i have done bookings on the portal for may 13th due to lockdown my flight was cancelled. Pnr number is u3cj7j. I had requested for full refund after while the backend team had made a mistake of requesting for cancellation. I was almost charge the complete fare cost for the mistake done by easemytrip. So i wanted my pnr number back or easemytrip to pay me the cancellation fee charged for me as it was their fault for requesting for cancellation without my permission. As supreme court had ordered for airlines to full refund for flights cancelled during lockdown so i had requested for full refund instead their team requested for cancellation and i have been charged for cancellation. They are not replying any email and not ready to talk. They are saying we can not do anything while this is his mistake. Was this information helpful? | |||
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EaseMyTrip.com customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!
As per your refund request refund alredy hs been processed to you strictly as per airline policy, If you have any confirmation in writing from airline for full refund on your PNR, share with us so that we can take this forward.
EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
Greetings from EaseMyTrip.com!
As per your refund request refund alredy hs been processed to you strictly as per airline policy, If you have any confirmation in writing from airline for full refund on your PNR, share with us so that we can take this forward.
EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
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+91 11 4303 0303
+91 11 4313 1313
460, F.I.E Patparganj Industrial Area, New Delhi, Delhi, India - 110092
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Greetings from EaseMyTrip.com!
As checked as per your refund request, refund already has been processed as per airline cancellation policy.
If you have any confirmation in writing for full refund on your PNR, share with us so that we can take this forward.
EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.