EaseMyTrip.com — Very Bad travel support

Bus details from Tirupati to Bangalore on 31/07/2022 are PNR: 17451, Bus No: NL01B1040, Driver details: Ram Reddy Srl, [protected], Naveen Srl, [protected] - BITLA SOFTWARE PRIVATE LIMITED

Booking ID: EMT[protected]

1. Intially bus is yet to start at 1pm, but just 45 mins before it was told that bus will be delayed by 1 hour, and trust me there was no traffic jam at all.

2. I had to wait for 1 hour 15 mins in 36-38 degrees on a main road with the luggage since the boarding point just says the bustand but the actual was some other place.

3. Finally I found the bus irrespective of the driver, operator not attending the calls from 12 pm after a struggle of 1:30 mins.

4. When I asked about the same to driver there was a very irresponsible answer and they shouted at me and my husband.
FYI: there are co passengers with the same issue.

There was no surprise if they beat us also as they are that rude. Literally shouted at us and they are using abusive words.

5. After boarding the bus the AC was not working, charging point was not working. When everyone asked they stated that it will slowly work and do whatever you want to do.

The bus is so old that the engine sound can be heard to everyone around (worst conditioned bus I have ever boarded in my life). The bus also releases smoke which is very Black and thick. Am not sure if the bus is having proper registration and insurance, pollution check etc. Literally the travel operator had a physical fight with the co passenger when he asked to stop the bus for washroom. (The co passenger was a doctor)

It is the same travel operator guy shouted and used abusive words when asked for AC or charging point.

Now my question is I want a proper answer for all the my issues.

What are the check lists Ease my trip taking before taking a travel partner ?