Easygotrip — Cancelled ticket amount not refunded

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We adress-www.easygotrip.com

I am Dr Bhupender Sigh Bhatti. I had booked tickets through Easy go trip on 27th of March 2015 for my mother inlaw Mrs Sarasa KP and for my infant daughter Tanishka Bhupender Singh from Calicut/ Kerala to Delhi for the travel on 10th April 2015. The ticket fair was Rs 7847. I got the confirmation number of the ticket booked immediately. But when My mother in law reached the airport on the travel day they were informed the ticket doesn’t exist on their name. When crossed checked with the easy go customer care their response was ridiculous, they said the ticket was cancelled due to hike in ticket fair . As far as I know easy go trip is entitled to give the customer the ticket with the booked amount or at the least inform the customer when the ticket is cancelled . After repeated chasing I got a mail from easy go trip saying the ticket was cancelled after the departure of the flight. Mail details are attached. Finally my mother-in law dint have any other option than going back and rescheduling her trip to 17 th April. There was lot of loss money loss and other loss incurred due to this irresponsible behavior of easy go trip. The flight rescheduled was expensive since the date of travel and booking was very close The new ticket costed us Rs 12000. And the taxi charges to airport up and down costed Rs 2500 extra. The travel was planned on 10 th of April so as to attend a family function on I0th evening, My daughter and mother in law couldn’t be part of it. I had applied for leave to pick them up from the airport that day and my paid leave of Rs 3000 a day gone without a use, And I was unable to get leave again on 17th. It caused my wife and myself a lot of emotional stress since we was supposed to meet our daughter after 4 months . she was with my in laws in Kerala due to our tight exam and work schedule. It was not an easy situation for us as simple it may sound to reschedule the trip after 7 days. The main issue is not this. The money that is taken for the ticket is still not refunded. I repeatedly tried calling easy go trip for the refund but the customer care number goes to the voice mail saying they will call back. Even though thrice I was lucky enough to get through customer care executive, but they were so rude and disconnected the call without giving any response. I have put so many mails to them, but no response. When I checked for the office address sometimes it shown Delhi, at times Bangalore and now its Goa. Now I would want them to refund my ticket with the other financial loss incurred with fine which is close to Rs17500 with immediate effect. I have already warned them over mail as per the procedure to take it legally other wise. It was a well-planned cheating by easy go trip. I need this to be taken very seriously since the problem I have gone through was not a rare or an exceptional case, I has seen there were lot of customers who had gone through the same problem . which clearly proves its their well planned tactics to cheat customers. Link to the review of other customers http://www.mouthshut.com/websites/Easygotrip-com-reviews[protected] This will give an idea about their ethics. They should pay for their unacceptable fraud behavior. This could be their address JC TRAVELS, OPP: HDFC BANK CALAGUTE -BAGA ROAD BARDEZ GOA WWW.JCTRAVELS.IN PH: [protected] Or 245, Gorbatt. Arpora Goa-bardez We adress-http://www.easygotrip.com/ Phone:[protected]