Ebay.in — Refund of Rs 33,000 not received

Address: 110021

Website: ebay.in

Date of Ebay claim: 02 Nov 2015
Claim ID:1398192

Seller: Karnna Paleja
Address:- Shop No.8, 2nd Floor, Thakkar Mall, Borivali West Mumbai, India 400092 mobile no:- [protected] email: [protected]@gmail.com

I bought an Iphone from Ebay on 23rd Oct, 2015
After putting in the sim card, the phone was not picking up signal and was not connecting to the network. An authorized apple store checked the serial number and said that it was of an Ipad, not an Iphone and told me that the phone is not a genuine product and is a fake phone. I've attached the service letter that I received from the apple store.

I opened a claim on Ebay on 02 Nov, 2015
They wanted proof of item damaged.
I uploaded the apple store receipt stating that it was a fake phone.

Ebay then waited for the seller to respond on this claim.

I finally had a telephonic call on Nov 25th with Ebay where the representative told me to ship the item in two days. I told them that I was out of town in Calcutta.
The representative said that I could ship it back whenever I returned and upload the shipping details.

I shipped the item on Dec 4th but when I went to upload the shipping details, Ebay had already closed the claim on 27th Nov (two days after the call), stating that I had not uploaded the return on time. They can check their phone records, the ebay person specifically told me that I could ship it once I was back in town, no hurry and they will not close the claim. I have already emailed the courier receipt to ebay and contacted them several times.

It has been two months and several phone calls and EBay staff is not opening the claim or refunding my money.

I expect a full refund (Rs 33, 000) plus the courier charges (Rs 1690).