Effizent Seele — Refund for Gst Suvidha Center service I never availed

A payment of Rs. 23, 600 was made by my colleague on 22/04/21 for availing your Gst Suvidha Center services and he being gullible made the payment but he couldn’t avail those services as his documents were not approved and so were mine so he ended up using 3rd persons documents which got approved and then I got an agreement to sign which I never signed cause it was to be signed by the person whose documents were used and same wasn’t possible as neither me or 3rd person was aware of the same and as we came to know about it we don’t want to continue with your services and as I discussed the same with your executive who seem to be all jolly and caring person use to call me twice a day asking about when I would sign the agreement all suddenly went awol and is no longer answering my calls or texts I tried to reach him 9 times in last 15 hours. Neither the person who used my details was made aware of there would be no refund in case of cancellation of agreement which was never agreed upon as it was never signed and nor me or the person whose documents were used were made aware of any such clause. It would be my humble request to refund the balance amount after deducting your cancellation charges if any or else I would be forced to use stringent measures and turn to legal proceedings. My payment Id is[protected] and merchant id is[protected].
If not contacted by one of your executives in 24 hours I’d be forced to take the matter to consumer complaint forum