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[Resolved]  Elica — Glass top is not getting replaced by elica

I purchased the Elica Glass 4 Burner Auto Ignition Gas Stove (Patio ICT 469 BLK AI S) in 2019 and it says that it has 7 years warranty on the glass top
It was busted last month and since then trying to contact the elica service to get it replaced but the service executive is saying that it only have only 1 year warranty and I have to pay glass charges as well.
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Mar 1, 2022
Complaint marked as Resolved 
Elica India customer support has been notified about the posted complaint.
Verified Support
Jan 27, 2022
Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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