Excitel — Activation pending

Hi I got the new connection on 13th and still now it’s not been activated, the device was installed on 13th of may.. the executive called Mohan handled the full process and I paid 2825 and got installation, it’s almost 4days the device is not activated and the person called Mohan asked me to pay 2825 again for activation he said me pay 2825 I’ll activate it in 30min are you people trying to do scam customer are like god what you’re doing is against law making customers beg I’m asking service for what I paid it’s been 4days it’s not activated and the device has been installed but in application it’s showing as pending if this is the case I’m going to take a legal step against it I saw reviews many customers are been suffered I’m not going to leave it kindly refund the amount 2825 or activate the service immediately
Mail I’d [protected]@gmail.com