Excitel — Internet not working and threatening by Local franchisee

Address:

29, 1ST FLOOR, RAMA PARK, KISHAN GANJ, DELHI 110007

Dear sir,

At the outset of this mail i want to share my utmost disappointment faced due to the poorest services of the local franchisee of m/s chaudhary cable.

I am rishi kumar bansal, using services of excitel for internet.

My registered address is 29, 1st floor, rama park, kishan ganj, delhi – 110007.

My registered email id is [protected]@gmail.com and mobile no is [protected].

My connection was creating problem and was not working properly for last few days. I was everyday registering complaint but still facing the problem.

Today, an employee of your local franchisee m/s chaudhary cable visited my premises and said that id has been reset and he changed the id so that my connection was resumed.

Then the said person demanded rs. 100/- in cash for resetting the id, stating that it is there charges for resetting the id. When i asked for the receipt, he claimed that there is no receipt for the same.

When i denied the money stating that no payment shall be made unless the receipt will be given, he called his owner and owner threatened me stating that he shall disable the id if the payment is not made in cash that too without any receipt and i shall get the id problem rectified from excitel personnel only.

Later after half an hour my connection again stopped working, i assume that the owner must have done something regarding the same.

I want to know that what is my fault in the complete scenario explained above and also bring to your kind notice that how local franchisees are controlling businesses of the companies at large and creating problem for customers by following such malpractices.

I request you to help me in getting my problem rectified on an urgent basis and take a strict action against m/s chaudhary cable.

Hope you shall help me in getting my problem resolved.

Thanks & regards
Ca. Rishi kumar bansal
M no: [protected], [protected]