Excitel — Internet speed too low

Address:

Okhla Industrial estate , Delhi

I am facing internet issue problem from past 2 months, raised complaint also but no logical solution given by them. In this pandemic time, when we are working from home, internet speed is utmost important . I am taking plan of 300mbps but getting only 60-70 mbps of speed . They just said we have raised local ticket / ground ticket but no solution provided . I am totally frustrated from their services and hence decided to remove this connection forever and I will never suggest anyone to go for excitel because of their unprofessional towards their services. They claim they will resolve your issue within 48 hours and its been days have been passed they dont even bother about issue and whenever call they will say sir we have generated local ticket/ground ticket but no solution from any single person from excitel. I am removing this connection