[Resolved]  Exporters India — regarding package service promise and delivery : platinum plus package

Address:Ahmedabad, Gujarat, 382415
Website:www.jagrutitextiles.com

Receintly, since long time, Mr. Saddam hussain[protected] was interacting with me for explanation of benefits and services for Platinum plus package.

During explaination, he was explained very well about platinum plus package and along with, he explained one example of how they give service in platinum plus package.
he gave us example of vijay agro company which is listed in exporters india. they explained, how they provide efforts to keep promoted company in top in platinum package, for that service, they provided cost initially, 28000, then told by him to finalise in 24000, finally made a deal with 19000 including GST for one year.

we made a payment on 9 Feb 2018 for 19200 in against of his performa invoice # 23878,[protected].

on dated 13 feb, i got a call from executive from exporters india and explained about importance to get on top of the search engine and told there will be extra amount to avail that service. that was 20000 + GST.

I was surprise with that interaction as Mr. Saddam has explained so nicely that all service will be included in that platinum plus packages with 5 premium key words promotion that will allow my website to keep in top of the page like vijay agro. we have kept video recording of all conversation made with Mr. Saddam.

today (19 feb 2018), we got mail from saddam to finalise that extra premium keyword service by INR 14500.00 but the same was already promised by Saddam to give in platinum plus package. and during their call, he never informed us that we will need to take extra package for website promotion. he told us after our payment getting done.

when i called him for that false promise, it was a very rude behavior we faced and he is not at all accepting his mistakes that he promised wrongly or he forgot to tell us that these are premium lisiting that charged extra.

we are not at all convinced for what he promised to deliver and what he told me after my payment got credited.

i am not at all satisfied with their service and their convincing skill. i want my amount return. even now onwards, i will not suggest anyone to take service of this website. totally dis-satisfied.

Prashant Patel
Jagruti Textiles
+[protected]
+2 photos
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Mar 25, 2018
Complaint marked as Resolved 
Exporters India customer support has been notified about the posted complaint.
Verified Support
Feb 22, 2018
Exporters India Customer Care's response
Hello JagrutiTextiles,

We are very sorry for inconvenience. We have forwarded your issue and detail to related concern department. We hope, they contact you and resolve your issue very soon.

Thanks,
ExportersIndia Support Team
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