Fashion And You — Money not refund till now

Feb 11, 2016

Updated by sivarajani aarunkumar m find the below details

How many mails i have sent

Cheat website, dont you have sense to take customer money

WORST WEBSITE

CUSTOMER CARE SUPPORT IRRITATING

CHEAP FELLOWS


FashionAndYou
Hi SIVARANJANI,
We have dispatched your order number[protected] from our warehouse by Ecom Express and can be tracked by Air way bill number[protected]. Please track your order at My Account section >order history.


Below is your order summary with update on product/s dispatched by us:

Product SKU code Price Quantity Total price
Cotton Kurta
[protected]
599.00 1 599.00

Discount 0.00
Voucher & Reward Discount 0.00
Store Credit 0.00
Shipping Charge 0.00
Amount 599.00

You are a valued customer and we look forward to delighting you with our products and services. To make sure you don’t miss the Hottest Sales around, add us ([protected]@e.fnymail.com) to your address book.
We’d love to be your style partners. Do visit us again.


Team FashionAndYou.com

Your Help-Zone

Contact us at[protected], 7 days a week from 9 AM to 9 PM or send an email to [protected]@fashionandyou.com


Connect with Us:
Facebook Twitter Google Plus Pinterest

sivaranjani marappan
Jan 8

to Fashion
Hi team,

Need to return this order.

kindly accept this return req.. and process to refund.

thanks,
Sivaranjani M


Fashion And You
Jan 9

to me
Dear Customer,

Greetings from Fashionandyou.com !


We apologize for the inconvenience caused to you. We would request you to kindly elaborate your reason of returning the product so that we can assist you accordingly.


For any further assistance, please reply to this email or call us at +[protected] any day of the week between 10AM to 7PM.

Best Regards,
Kshama Shukla
Customer Support Team, Fashionandyou.com India’s Most-loved Shopping Club bringing you Fashion & Lifestyle up to 80% OFF.


FashionAndYou
Hi SIVARANJANI,
We have dispatched your order number[protected] from our warehouse by Ecom Express and can be tracked by Air way bill number[protected]. Please track your order at My Account section >order history.


Below is your order summary with update on product/s dispatched by us:

Product SKU code Price Quantity Total price
Cotton Kurta
[protected]
599.00 1 599.00

Discount 0.00
Voucher & Reward Discount 0.00
Store Credit 0.00
Shipping Charge 0.00
Amount 599.00
http://images/line.gif
You are a valued customer and we look forward to delighting you with our products and services. To make sure you don’t miss the Hottest Sales around, add us ([protected]@e.fnymail.com) to your address book.
We’d love to be your style partners. Do visit us again.


Team FashionAndYou.com

Your Help-Zone

Contact us at[protected], 7 days a week from 9 AM to 9 PM or send an email to [protected]@fashionandyou.com

Connect with Us:
Facebook Twitter Google Plus Pinterest

sivaranjani marappan
Jan 10

to Fashion
Hi Team,

The product of kurti is too long and the neck portion is too low for me,
So that need to return

Thanks


Fashion And You
Jan 10

to me
Dear Sivaranjani,
Greetings from Fashionandyou.com !


Thank you for your email. We appreciate the opportunity to assist you.

Order#[protected]

We would like to inform you that the product that you wish to return falls under a special discounted event, no returns/refunds/exchange can be made. Please note that according to our terms and conditions we do not accept return against the product that falls in this category.
Thus we would be unable to accept the return against the same.

For any further assistance, please reply to this email or call us at +[protected] any day of the week between 10 AM to 7 PM. Best Regards, Tulika Bhatnagar Customer Support Team, Fashionandyou.com India’s Most-loved Shopping Club bringing you Fashion & Lifestyle up to 80% OFF.


[protected] Original Message[protected]
From: sivaranjani
Received: 1/10/2016 8:14 AM
To: ; Fashionandyou.com; FNY


sivaranjani marappan
Jan 11

to Fashion
Hi Team,

thanks for your mail.

if we get poor quality material, how can we accept your order. i couldn't wear that dress then how can u expect to use the product. how can i pay money for unused items,

kinldy understand and make refund like credit points.

thanks,
sivaranjani


Fashion And You
Jan 11

to me
Dear Customer Greetings from Fashionandyou.com !
We would like to inform you that we have raised a return request against Order #[protected] and your reverse pick up will be attempted in the next 48-72 hours. Request you to kindly keep the shipment packed and ready for handover to our courier partner. Post that refund will be initiated within 48 working hours from the date of receiving the shipment in our warehouse.

We would request you to kindly share the courier receipt or acknowledgement slip once the pick-up is done, as this will enable us to track the shipment on your behalf.
For any further assistance, please reply to this email or call us at +[protected] any day of the week between 10AM to 7PM. Best Regards, Mamta Bisht Customer Support Team, Fashionandyou.com India’s Most-loved Shopping Club bringing you Fashion & Lifestyle up to 80% OFF
[protected] Original Message[protected]
From: sivaranjani
Received: 1/11/2016 11:19 AM
To: ; Fashionandyou.com; FNY


sivaranjani marappan
Jan 13

to Fashion
Hi Team,

reverse pick up has been done

AWB NO : FNY0048139

ORDER NO :[protected]

Thanks,
sivaranjani M


Fashion And You
Jan 13

to me
Dear Customer,

Greetings from Fashionandyou.com !


We sincerely apologize for the inconvenience caused. We would like to inform you that we are getting it checked whether we have received the shipment back in our warehouse.

If we have received the shipment, we will perform quality check on it and your refund will be processed on priority.


For any further assistance, please reply to this email or call us at +[protected] any day of the week between 10AM to 7PM.

Best Regards,
Kshama Shukla
Customer Support Team, Fashionandyou.com India’s Most-loved Shopping Club bringing you Fashion & Lifestyle up to 80% OFF.
[protected] Original Message[protected]
From: sivaranjani
Received: 1/13/2016 11:36 AM
To: ; Fashionandyou.com; FNY


sivaranjani marappan
Jan 18

to Fashion
Hi team,

Any update for my return


Fashion And You
Jan 19

to me
Dear Customer Greetings from Fashionandyou.com ! Thank you for your email, we would like to inform you that we have escalated the issue to the concerned department for further processing, we are looking into the matter, the same would be resolved at the earliest. For any further assistance, please reply to this email or call us at +[protected] any day of the week between 10AM to 7PM. Best Regards, Mamta Bisht Customer Support Team, Fashionandyou.com India’s Most-loved Shopping Club bringing you Fashion & Lifestyle up to 80% OFF
[protected] Original Message[protected]
From: sivaranjani
Received: 1/18/2016 10:36 AM
To: ; Fashionandyou.com; FNY


sivaranjani marappan
Jan 21

to Fashion
hello team,

need to know when shall i get confirmation from your end ?


sivaranjani marappan
Jan 22

to Fashion
hello team,

truly disappointed.

why didnt you response

worst customer support


Fashion And You
Jan 22

to me
Dear Customer Greetings from Fashionandyou.com ! Thank you for having patience, we would request you to kindly send us the scanned copy of courier receipt, so that we can trace the shipment status at our end. For any further assistance, please reply to this email or call us at +[protected] any day of the week between 10AM to 7PM. Best Regards, Mamta Bisht Customer Support Team, Fashionandyou.com India’s Most-loved Shopping Club bringing you Fashion & Lifestyle up to 80% OFF
[protected] Original Message[protected]
From: sivaranjani
Received: 1/21/2016 8:37 AM
To: ; Fashionandyou.com; FNY


sivaranjani marappan
Jan 22

to Fashion
Hi team,

AWB NO : FNY0048139

ORDER NO :[protected]

already i sent u the details, how many times you want me to send the details


confirm me within tomrrow


Fashion And You
Jan 23

to me
Dear Sivaranjani,

Greetings from Fashionandyou.com !
Thank you for your email. Please accept our sincere apologies for the delay in the resolution of your inquiry.

We would like to inform you that we are working on your request on top priority. We request you to allow us some time. We appreciate your patience and understanding in this regards.

We once again apologize for the trouble and look forward to serving you again soon!
For any further assistance, please reply to this email or call us at +[protected] any day of the week between 10AM to 7PM.
Best Regards,
Sagar Verma,
Customer Support Team,
Fashionandyou.com
India’s Most-loved Shopping Club bringing you Fashion & Lifestyle up to 80% OFF.

[protected] Original Message[protected]
From: sivaranjani
Received: 1/22/2016 11:06 AM
To: ; Fashionandyou.com; FNY
Subject: Re: Re: Re: Re: Dispatch of your Order No:[protected]

hello team,


Fashion And You
Jan 25

to me
Dear Customer,

Greetings from Fashionandyou.com !

We acknowledge your concern and apologize for the inconvenience cause due to delay. However we would like to inform you that we have not received your product in our warehouse as soon as the product receives we will perform a quality check and we will process your refund.


For any further assistance, please reply to this email or call us at +[protected] any day of the week between 10AM to 7PM.

Best Regards,
Kshama Shukla
Customer Support Team, Fashionandyou.com India’s Most-loved Shopping Club bringing you Fashion & Lifestyle up to 80% OFF.
[protected] Original Message[protected]
From: sivaranjani
Received: 1/22/2016 5:47 PM
To: ; Fashionandyou.com; FNY
Subject: Re: Re: Re: Re: Re: Dispatch of your Order No:[protected]


Hi team,

AWB NO : FNY0048139

ORDER NO :[protected]

already i sent u the details, how many times you want me to send the details


confirm me within tomrrow


On Fri, Jan 22, 2016 at 11:21 AM, Fashion And You wrote:
Dear Customer Greetings from Fashionandyou.com ! Thank you for having patience, we would request you to kindly send us the scanned copy of courier receipt, so that we can trace the shipment status at our end. For any further assistance, please reply to this email or call us at +[protected] any day of the week between 10AM to 7PM. Best Regards, Mamta Bisht Customer Support Team, Fashionandyou.com India’s Most-loved Shopping Club bringing you Fashion & Lifestyle up to 80% OFF
[protected] Original Message[protected]
From: sivaranjani
Received: 1/21/2016 8:37 AM
To: ; Fashionandyou.com; FNY
Subject: Re: Re: Re: Re: Dispatch of your Order No:[protected]


hello team,


sivaranjani marappan
Jan 25

to Fashion
Hello Team,

dont know why this much irresponsible,

i have sent you reverse pick up number

i tracked that number which shows delivery has been done

Inline image 1

please treat customer with honest manner.

send money asap orelse i will make complaint


Fashion And You
Jan 28

to me
Dear Customer, Greetings from Fashion and you ! Thank you for writing in! This is with reference to the Order #[protected] We would like to inform you that we have already escalated your issue to our concerned department and we are getting it checked. Be rest assured, we also don't want our customer's loss and we will try our best to resolve your issue and process your refund on priority. We request you to please allow us some time, your understanding and kind cooperation will be highly appreciated. Please let me know if there is anything else I may assist you with? You have a perfect day ahead. Warm Regards, Pallavi Fashion and you Customer Loyalty Team[protected] Original Message[protected]
From: sivaranjani
Received: 1/25/2016 2:47 PM
To: ; Fashionandyou.com; FNY
Subject: Re: Re: Re: Re: Re: Re: Dispatch of your Order No:[protected]


FashionAndYou
Hi sivaranjani,

Thanks for shopping at FashionAndYou. Your order[protected] has been confirmed. Simply track the progress of your order at My Account Section> Order history.
What Now?

You will be intimated at different stages of the delivery process. Once, when we receive your product in our warehouse, and when we dispatch each part of your order.

Below is your order summary with delivery timelines for each product ordered by you.


Product Delivery timelines SKU code Price Quantity Total Price.
Poly Rayon Kurta 13/01/2016 [protected] 499.0 1.0 499.0
Discount 0.0
Voucher Discount 0
Store Credit 499.0
Shipping charges 0
Amount payable 0.0


You are a valued customer and we look forward to delighting you with our products and services. To make sure you don’t miss the Hottest Sales around, add us ([protected]@e.fnymail.com) to your address book.

We’d love to be your style partners. Do visit us again.
Team FashionAndYou.com

Your Help-Zone

Contact us at[protected], 7 days a week from 9 AM to 9 PM or send an email to

[protected]@fashionandyou.com.


Your Monthly dose of self-indulgence- Going Going Gone Twitter facebook pinterest google plus


sivaranjani marappan
Jan 11

to Fashion
Hi Team,

i have received the above order. i received XS size kurta, need to exchange with S size kurta. confirm me soon.

thanks,
sivaranjani


sivaranjani marappan
Jan 11

to Fashion
Hi Team,

Sorry for the inconvenience, need to exchange with "M"size Kurta..

thanks,
sivaranjani


Fashion And You
Jan 12

to me
Dear Customer,

Greetings from Fashionandyou.com !

We would like to inform you that customers satisfaction is our prime concern and we would definitely assist you in returning the product. However we would be able to refund you in the form of store credit once the product comes back to our warehouse and passes the quality check.

Kindly let us know if this suits you, so that we can raise a return request for you and assist you further in returning the product.

For any further assistance, please reply to this email or call us at +[protected] any day of the week between 10AM to 7PM.

Best Regards,
Kshama Shukla
Customer Support Team, Fashionandyou.com India’s Most-loved Shopping Club bringing you Fashion & Lifestyle up to 80% OFF.
[protected] Original Message[protected]
From: sivaranjani
Received: 1/11/2016 8:25 PM
To: ; Fashionandyou.com; FNY
Subject: Re: Confirmation of your order[protected]

Hi Team,

Sorry for the inconvenience, need to exchange with "M"size Kurta..

thanks,
sivaranjani

On Mon, Jan 11, 2016 at 3:42 PM, sivaranjani marappan wrote:
Hi Team,

i have received the above order. i received XS size kurta, need to exchange with S size kurta. confirm me soon.

thanks,
sivaranjani
https://ssl.gstatic.com/ui/v1/icons/mail/images/cleardot.gif


FashionAndYou

Hi sivaranjani,

Thanks for shopping at FashionAndYou. Your order[protected] has been confirmed. Simply track the progress of your order at My Account Section> Order history.
What Now?

You will be intimated at different stages of the delivery process. Once, when we receive your product in our warehouse, and when we dispatch each part of your order.

Below is your order summary with delivery timelines for each product ordered by you.


http://newms.fashionandyou.com/mailer_new/images/CC-order-Intimation-Express-sales_05.gif

You are a valued customer and we look forward to delighting you with our products and services. To make sure you don’t miss the Hottest Sales around, add us ([protected]@e.fnymail.com) to your address book.

We’d love to be your style partners. Do visit us again.
Team FashionAndYou.com

Your Help-Zone

Contact us at[protected], 7 days a week from 9 AM to 9 PM or send an email to

[protected]@fashionandyou.com.


Your Monthly dose of self-indulgence- Going Going Gone Twitter facebook pinterest google plus


sivaranjani marappan
Jan 12

to Fashion
Hi Team,

Thank you so much
I accept for return. You can proceed.
Let me know If M size kurti available in this product, if yes I like to exchange
If not kindly refund the amount in credit points

Thank u again


Fashion And You
Jan 12

to me
Dear Sivaranjani Greetings from Fashionandyou.com ! Thank you for your email, we would like to inform you that we do not have replacement policy as we do not stock up the products with us, however we will assist you in returning the product and would be able to refund you in the form of
store credit once the product comes back to our warehouse and passes the quality check.

Kindly let us know if this suits you, so that we can raise a return request for you and assist you further in returning the product.
For any further assistance, please reply to this email or call us at +[protected] any day of the week between 10AM to 7PM. Best Regards, Mamta Bisht Customer Support Team, Fashionandyou.com India’s Most-loved Shopping Club bringing you Fashion & Lifestyle up to 80% OFF
[protected] Original Message[protected]
From: sivaranjani
Received: 1/11/2016 3:41 PM
To: ; Fashionandyou.com; FNY
Subject: Re: Confirmation of your order[protected]

Hi Team,

https://ssl.gstatic.com/ui/v1/icons/mail/images/cleardot.gif


sivaranjani marappan
Jan 12

to Fashion
Hi Team,

thank u for your details.

you can start return procedures.

thanks,
sivaranjani


Fashion And You
Jan 12

to me
Dear Customer, Greetings from Fashion and you ! Thank you for writing in! My name is Pallavi and I will be glad to assist you today. This is with reference to the Order #[protected] We regret to inform you that reverse pickup services have been withdrawn from your location; therefore you are requested to self-ship the product(s) back to us. Kindly mail us a scanned copy of the courier receipt and AWB number so that we can refund the shipping charges in the form of a “discount voucher” worth Rs. 100 Please note, the consignee address should be clearly mentioned on the return Airway Bill, as given below – Return Cell: Smile Campus Plot # 241, Phase – 1, Udyog Vihar, Gurgaon – 122016 Please let me know if there is anything else I may assist you with? You have a perfect day ahead Warm Regards, Pallavi Fashion and you Customer Loyalty Team[protected] Original Message[protected]
From: sivaranjani
Received: 1/12/2016 11:47 AM
To: ; Fashionandyou.com; FNY
Subject: RE: Re: Confirmation of your order[protected]

Hi Team,

Thank you so much
I accept for return. You can proceed.
Let me know If M size kurti available in this product, if yes I like to exchange
If not kindly refund the amount in credit points

Thank u again

On Jan 12, 2016 10:48 AM, "Fashion And You" wrote:
Dear Customer,

Greetings from Fashionandyou.com !

We would like to inform you that customers satisfaction is our prime concern and we would definitely assist you in returning the product. However we would be able to refund you in the form of store credit once the product comes back to our warehouse and passes the quality check.

Kindly let us know if this suits you, so that we can raise a return request for you and assist you further in returning the product.

For any further assistance, please reply to this email or call us at +[protected] any day of the week between 10AM to 7PM.

Best Regards,
Kshama Shukla
Customer Support Team, Fashionandyou.com India’s Most-loved Shopping Club bringing you Fashion & Lifestyle up to 80% OFF.
[protected] Original Message[protected]
From: sivaranjani
Received: 1/11/2016 8:25 PM
To: ; Fashionandyou.com; FNY
Subject: Re: Confirmation of your order[protected]

Hi Team,


sivaranjani marappan
AttachmentsJan 21

to Fashion
Hi Team,

kinldy find the attached receipt of courier.

i paid 140 rs for return

kinldy return the amount in credit points including this courier charges

too much process for this return, please make to simple then refund process takes too much time compare with other shopping websites like flipkart amazon etc.

refund soon,

dont make me follow up for a month


thanks for understanding

sivaranjani M

Attachments area
Preview attachment receipt.pdf
PDF
receipt.pdf

Fashion And You
Jan 23

to me
Dear Customer Greetings from Fashionandyou.com ! We acknowledge the courier receipt provided by you, please note that once the product receive in our warehouse and clears the quality check, your respected paid amount would be refunded within 3 to 5 working days. For any further assistance, please reply to this email or call us at +[protected] any day of the week between 10AM to 7PM. Best Regards, Mamta Bisht Customer Support Team, Fashionandyou.com India’s Most-loved Shopping Club bringing you Fashion & Lifestyle up to 80% OFF
[protected] Original Message[protected]
From: sivaranjani
Received: 1/21/2016 3:46 PM
To: ; Fashionandyou.com; FNY


Fashion And You
Feb 1 (10 days ago)

to me

Dear Sivaranjani
Greetings from Fashionandyou.com !

We sincerely apologize for the inconvenience caused to you, we would like to inform you that as per our record we have received your order #[protected] &[protected] in our warehouse, we will process the refund against the same within 8 to 10 days.


For any further assistance, please reply to this email or call us at +[protected] any day of the week between 10AM to 7PM.

Best Regards,
Mamta Bisht
Customer Support Team, Fashionandyou.com India’s Most-loved Shopping Club bringing you Fashion & Lifestyle up to 80% OFF


sivaranjani marappan
3:14 PM (17 minutes ago)

to Fashion
Hello Fashion and you,

now 10th day!

where is my refund?