Ferns N Petals — Order #37999282

This order said it would be delivered between 9am to 9 pm on 11th October. If there was any doubt on it, it should have been mentioned in the delivery timings. Showing me a fine print under delivery details is a ridiculous way your customer care has got away with not delivering the greetings of time. It is of no use now as the birthday is over. Whatever excuse you give and try to pass the buck on the customer, it does not absolve you of the responsibility that you failed to deliver my wishes on time. I asked for my refund, but was told that it is written under the delivery information. This is absolutely unethical that you mention delivery time in bold, all customers only read that; no one reads the fine print. If this is the way fnp is going to act, I am cancelling my account.