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ofcurse they will do and have to do justice incase you dont receive justice let me know, i too have been to many gym's know the tricks to get things done amicably.
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I had a similar experience today .I also signed up for personal training and I`ve not been assigned a personal trainer for over a month now .The gym manager Tanzia has been stalling me too .I dont know who to contact or complain to as the gym refuses to give out any management numbers.
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+91 22 6655 3636 (Customer Care)
+91 22 6612 6300 (Office)
+91 22 6144 6767
7th Floor, NCL Building, BKC, Bandra (East), Mumbai, Maharashtra, India - 400051