Flaberry.com — Not refunded my amount

Address:

: Flaberry Services Private Limited, A 264, 2nd Floor, Okhla Industrial Area, Phase 1, New Delhi – 110020.

I have ordered flowers worth 1397/- from flaberry.They failed to deliver the order and the very next day received an email from them stating i will get a partial refund of 980/- in 6-7 days..its been more than 17days and i have raised many tickets but no response from the team.Contacted via chat..they are telling in process..I am trying to reach them daily but no response to the tickets and the customer support (chat) telling me in its in process .please look into the issue and resolve this