Flaberry.com — Product quality was not good | Refund request

I have ordered cake, rose bouquet and teddy from Flaberry site for my wife birthday and order placed a day before. I did not get any confirmation call from Flaberry about my order. Next day around 4 PM I got call for cake delivery. Cake was very good (only for that reason I gave 1star rating) unfortunately teddy was not worthy and it was a damaged piece. Next thing which I was surprised was about my order on rose bouquet instead of that they have delivered chocolate. I don't know who was taking that decision to change the ordered things. If ordered items was not available atleast they have to communicate and they can ask if they can replace with some other items. Rose bouquet was 399 bucks and they gave me 3 dairymilk chocolate worth RS. 80(3×80=240). I don't know how both was same. Also I don't want this chocolate as an replacement.

I am trying to reach them but there was no response. I sent lot of emails and chats for refund and they told support person will reach me but this was never happened. I totally disappointed with Flaberry.