[Resolved]  Flipkart — Delivery late instead they are guaranteeing that the delivery would be done in 1 day

Address:	500081
Website:	www.flipkart.com/order_details?order_id=OD305013051768888000&src=od&link=order_number

This is the second time in past one week that my delivery was late and this time i need compensation or the website should pay fine.

Below is the email trail which i had flipkart customer support.
_
From: pratyuzh
Sent: ‎22-‎01-‎2016 12:40 pm
To: flipkart customer support
Subject: re: od[protected] delivery related[incident:in[protected]]
What would i do with your apologies,
I don't need it.

Just leave it. Flipkart should remove the guarantee line from its website because people make their plans/commitment accordingly.

You guys should be sued for this.

Thanks,
Pratyush
_
From: flipkart customer support
Sent: ‎22-‎01-‎2016 12:23 pm
To: [protected]@yahoo.com
Subject: od[protected] delivery related [incident:in[protected]]
Dear pratyush,

Order id: od[protected]
Tracking id: fmpp[protected]
Reference id: in[protected]

This is to inform you that the shipment is out for delivery. Requesting you to wait till end of the day for the product delivery. If you do not receive the product, please get back to us and we will have this particular issue escalated with our courier partner so that the product will be delivered to you at the earliest.

Apologies for any inconvenience this may have caused to you.

Waiting to hear from you soon.

Have questions? Visit our help center for quick answers: http://www. flipkart.com/helpcentre.

Thanks
Flipkart

Regards,
Nikhil jose
Flipkart customer support
Customer by email (Jan 22, 2016 12:18:58 pm)
Hi team,
Just delivering the product after being one day late, will it compensate for the embarrassment which i had yesterday.

Remove that line flipkart that the product will be delivered within one day.

If there was something wrong with the address (As per google it was perfect) then, they could have called me and given me the same information.

Instead i have to, escalate the next day and listen to your excuses.

Not acceptable at all.

Thanks,
Pratyush
Flipkart customer support (Jan 22, 2016 11:32:05 am)
Hi,

Order id - od[protected]
Product - moto g (3rd generation)

Thank you for taking your time to write to us.

We’re sorry to hear that you have not received your order.

We’ll make sure that your order is delivered to you within the next 1 business days.

Thanks for shopping with us!
Auto-response by (Administrator) (Jan 22, 2016 11:14:14 am)
Hi,

Thanks for writing to us. This auto-generated email confirms that we have received your query. Please do not reply this email.

We'll look into this and you will hear from us within the next 24-48 hours.

Thanks,
Team flipkart
Customer by email (Jan 22, 2016 11:14:01 am)
What has happened to flipkart. Is there no value of the words of flipkart. They say guarantee delivery within one day and still my order has not yet reached.
What happen's to the commitment which i have made to some one else for the day..

Its bad very bad..

You should pay fine for this. I had a very embarrassing day yesterday..