[Resolved]  Flipkart — Order cancelled-od[protected]

Address: Bangalore, Karnataka
Website: www.flipkart.com

I had placed an order for the MOTO G Turbo edition during the sale period from 11-12th February during which it was being offered for Rs-10799 instead of the normal price of Rs-12499.The order was under the one-day-delivery option but the order was not delivered the next day. As it was under promotional offer it is expected that the demand might have surged so I gave flipkart the leeway to ship the product in a few days time. However to my utter horror the order was cancelled on the 15th February citing an absurd reason that "that your order has been cancelled due to unavailability of a courier partner for your location".
So, I would like to know If there is no courier partner available for my location then how is that the flipkart page is now showing that the phone can be bought at Rs 12499 and delivered at the same location in-a-day ??Also the address provided for the delivery very well falls within the delivery region of flipkart as this is not the first time I am ordering a product to the said location.I just ordered a Moto G 3 to the above location about a month back.I believe that the order was cancelled as it was bought at a discount and flipkart cannot afford to keep the false promises it makes to lure its customers.I have tried time and again to bring this to the notice of the customer care executives but they have decide to turn a blind eye to our problems and their hollow assurances do not sound appealing at all. Moreover my refund has not been processed so far and they are just dilly-dallying and dragging even the refund process.
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Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Feb 20, 2016
Flipkart Customer Care's response
Issue has been addressed with customer.
 
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