| Address: | FRANK ROSS PHARMACY (NRS), 118 D, AJC BOSE ROAD, WARD NO-50, KOL-7, Kolkata, West Bengal |
I am dr moumita samanta, associate professor, pediatrics nrs medical college kolkata. I had visited your store namely, the frank ross pharmacy (Nrs) on 6/4/19 at around 9.28 am and had bought 2 packs of fiberlact granules 90gm and 1 strip of c pink total. The bill is attached herewith (Invoice: 1088-1-i[protected]. One of the fiberlact granules bottle did not have any of your store label attached on it and when i reached home i was shocked to see that the seal was already broken and the medicine inside had already changed its colour. I went back to your store on tuesday with all the medicines and bill but i was not given any replacement medicine for the spoilt fiberlact bottle. Instead your store manager said that as there is no label this is not the product of this store. If that is so why was the medicine given to me in the first place for rs 194.00.
Being a regular customer of your store iam really shocked how a doctor like me has to undergo such harassment. I urge you to look into this matter urgently and revert back to me at the earliest.
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